We’re here to help and support anyone who has been affected by crime, no matter when it happened, where it happened and regardless of whether it was reported to the police.
We are a free, confidential service and our friendly team will be able to offer you practical or emotional support to help you move forward with your life. This includes helping to explain your rights.
To access support from Voice as an individual:
- Email: email@example.com
- Tel: 0300 303 1965
- Online: Click here to complete our secure online form
- Opening Hours: Monday, Wednesday, Friday – 8am-6pm | Tuesday, Thursday – 8am-8pm | Saturday – 9am-12:45pm
Professional services can refer people to us using the following Professionals Referral Form
For information on how to report a crime, click here.
Your right to complain
Voice ltd support many victims and witnesses to cope, recover and thrive every year. We pride ourselves on ensuring that those we support are contacted swiftly and are satisfied with the services we provide. We understand that we are not always perfect, so we want to assure you that in the event of making a complaint, we will treat this seriously, respectfully and thoroughly investigate it. Our formal complaints procedure is transparent, accessible and fair and designed to help us to continually improve our service.
What can you expect when making a complaint?
- We will ensure that all complaints are acknowledged within 5 working days of receipt.
- We will investigate the complaint and provide you with a full written response within 30 days
- If we are unable to meet these deadlines we will let you know the reason for the delay and when we will be able to send a full written reply.
- If you are dissatisfied with the response to your complaint you have a right to appeal and further review.
- The appeal review will check that the correct processes have been followed and that your complaint has been treated fairly.
- All complaints will be dealt with in confidence and in accordance with the General Data Protection regulations.
Please be aware that unreasonable behaviour towards our staff during the complaints process will not be tolerated.
How to make a complaint
If you have a concern or complaint you can contact us in these ways
By Telephone: 0300 303 1965
By email: firstname.lastname@example.org
In writing to: The Service Manager, Voice for victims and Witnesses ltd, Warwick House, Cliftonville, Northampton, NN1 5BE