Voice-AS21-22-14

How quick did we contact our referrals? Victims in the following categories are entitled to enhanced support as set out within the Victims code of practice; • Victims of the most serious crime • Persistently targeted victims; and • Vulnerable or intimidated victims We aim to contact victims referred into Voice services who are entitled to enhanced support within 48 hrs of receipt of referral. We contacted 96% within 48hrs. We aim to contact all other victims referred into Voice services within 72 hrs of receipt of referral. We contacted 93% within 72hrs. * Based on a combined valid referral volume of 40,040. We aim to contact victim / survivors referred into the Sunflower Centre within 24 hrs of receipt of referral. We contacted 96% within 24 hrs We helped direct 1,973 victim’s resident out of county to their local victim support services. “It was so helpful to have someone to talk to help me make sense of what I was experiencing and help me see it for what it is.” “You have been amazing, finally someone has listened and helped, I actually think you have changed my life and I recognise now that people would take advantage of me”