Vacancy – Witness Care Unit Team Leader

Job Title:  Witness Care Unit Team Leader

Scale: Scale 6 – £27,432 to £29,331

Reporting to: Senior Service Delivery Manager

Place of work: Warwick House, Northampton

Hours: 37 hours per week

Job Duration: Permanent

Closing Date: 24th August 2022

Interviews: 7th September 2022

Please be aware that we cannot accept applications without a supporting statement. You can find a template for this here.

Purpose of the role

Voice for Victims and Witnesses is transforming services in Northamptonshire to become a visionary one-stop-shop for practical and emotional support helping victims and witnesses cope and recover from the impact of crime. The Witness Care Team ensures our clients are fully supported through the court process and receive the information explanation and guidance they need to give their best evidence.

This way of working provides victims and witnesses with a single point of contact which can arrange a wide range of short and long-term support, either through Voice’s own services or through accredited third sector providers, local statutory and community services.  The Voice Witness Care Team provide a single point of contact for victim and witnesses involved in the Criminal Justice System.  In this rewarding role you will provide oversight and management of the Witness Care Team, ensuring consistency of contact, primarily by telephone, to victims and witnesses of crime, providing support and guidance to ensure witness attendance at court.

The provision of information from first contact through to the end of the court process means that victims and witnesses are always kept informed and engaged.

  1. The Team Leader will be responsible for ensuring that the WCU is compliant with the requirements of both Victims Code of Practice and The Witness Charter.
  2. The Team Leader will be responsible for ensuring that the WCU complies with the delivery of the minimum requirements of No Witness No Justice.
  3. The Team Leader will provide the day-to-day line management of the witness care officers.This will involve the supervision of a multi-agency team incorporating CPS staff.
  4. The Team Leader will liaise with criminal justice partners to ensure systems and processes support victims and witnesses so they can achieve their best evidence.

Main Responsibilities:

  1. To organise allocate and distribute workload within the unit and deliver an efficient and effective witness care function.
  2. To participate in the Voice PDR process and take responsibility for identifying your own professional and career development needs.
  3. To undertake regular appraisals of your staff in accordance with the Voice PDR process and take responsibility for helping to address their professional and career development needs.
  4. To manage the team’s resources to ensure suitable levels of cover are always maintained.
  5. Be responsible for and contribute to ensuring Trials at both Magistrates and Crown Court are effective in terms of witness attendance via overseeing the processes and procedures invoked by the Witness Care Officers, including the management of particularly sensitive victim and witness issues.
  6. Identify problems and issues facing the delivery of the minimum requirements and implement plans to address these problems.
  7. Develop, maintain, and analyse performance information to ensure compliance with the Victims’ Code of Practice, Witness Charter and the minimum requirements of No Witness, No Justice.
  8. To monitor and manage staff sickness absence and annual leave ensuring compliance with Voice policy.
  9. To ensure staff are aware of Voice policies in relation to equality and diversity and to proactively manage any instances of non-compliance.
  10. To take responsibility for health, safety, welfare, and personal development of all staff within the department.
  11. To carry out any other duties commensurate with the purpose and grading of the post that may be required.


Essential Criteria

Please provide a supporting statement setting out how you meet the following criteria, providing specific examples for the criteria in each section. You can find a template for this here.

  • Demonstrated ability to keep the service user (victims and witnesses) at the heart of everything the service does, challenging others to think from the service user perspective to design services to meet their needs. (SS)
  • Evidence of strategic leadership and management skills, with experience of delivering services, and developing policies and procedures. (SS)
  • Experience of partnership working and knowledge of the complexities of working within a multi-agency context. (SS)
  • Experience of line managing and supervising staff, and, in particular, with those who have handled issues of a difficult and harrowing nature. (SS)
  • Sound knowledge of risk assessment and risk management.
  • Evidence of sound decision making skills, particularly in complex situations, and defensive decision-making. (SS)
  • Ability to work effectively with colleagues, service users and other agencies to develop, create and sustain productive working relationships. (SS)
  • Excellent leadership skills including the ability to build trust and credibility internally and externally and the ability to lead by example through challenging times whilst empowering staff to deliver excellence
  • Knowledge, understanding and experience of project and performance management.
  • Strong organisation skills, including planning and documenting requirements of others, maintaining a clear focus on achieving results that meet quality standards within agreed timescales.
  • Good written and verbal communication and presentation skills.
  • Good interpersonal skills with the ability to relate to a broad spectrum of individuals and of being able to operate effectively in meetings.
  • Ability to manage own workload; prioritise tasks and good planning and organisational skills.
  • Sound computer skills including knowledge and experience of working with spreadsheets, databases, word processing software and presentation packages.
  • Awareness of equality and diversity issues appropriate to the role.
  • Must have a driving licence, use of a vehicle and be willing to travel.


The job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work. In the interests of effective working major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and other consequential changes will be carried out in consultation with the post holder. The post holder will also be required to carry out such other duties as may be determined from time to time to be within the general scope of the post. Normal hours of work are 37 hrs a week at times agreed by management.  Core operating hours of the WCU are 08:00 – 18.00.  Duties may vary according to local operational needs.

Please note all applicants must have been resident in the U.K for 3 years prior to applying.


The appointment will be full time and subject to the conditions of service of Voice for Victims and Witnesses Ltd.

The annual leave entitlement is 25 days with an additional 5 days after 3 years continuous service.

Whilst the core base of work is clearly stated in this job description there may be occasions when flexibility is required to cover staff (leave or illness), or high caseloads, at another base in Northamptonshire.

The place of work is Warwick House in Northampton; however, flexible working is currently in place but is reviewed regularly by the CEO and is subject to the needs of the business.

Apply now

  • Ideally you should have no criminal record, however, some minor offences may not exclude you from applying for this position.
  • Please list qualifications below:
  • Max. file size: 8 MB.
    *Please check the top of this page for a Supporting Statement template to use* Please attach a supporting statement of no more than 2000 words providing evidence of your experience, knowledge, skills and abilities. You will be required to provide full, clear and specific examples to demonstrate how you meet the criteria. Please number your responses to make it clear which criteria you are evidencing in accordance with the job specification. Criteria which needs to be demonstrated in your supporting statement is marked above (SS). Please note that it is the examples you provide in the supporting statement that will determine your suitability for invitation to interview and will contribute to our overall assessment of your suitability for the role. Please ensure that all files are 4mb or less.
  • Max. file size: 8 MB.
    Please ensure that all files are 4mb or less.