Vacancy – Witness Care Officer

Are you passionate about making a difference?

The Voice Witness Care Team provide a single point of contact for victim and witnesses involved in the Criminal Justice System.  In this rewarding role you will provide contact, primarily by telephone, to victims and witnesses of crime; offering support and guidance as you work to ensure witness attendance at court.

Please see the job description below for the full range of skills and responsibilities.

JOB DESCRIPTION

JOB TITLE: Witness Care Officer

SALARY: £21,135 – 23,406

SUPERVISION: Team Leader

PLACE OF WORK: Warwick House, Northampton

HOURS OF WORK: 37 hours per week

JOB DURATION: Fixed term Contract up to 12 months

CLOSING DATE:  3 May 2022

INTERVIEWS: 12 May 2022

Please be aware that we cannot accept applications without a supporting statement. You can find this here.

PURPOSE OF THE ROLE:

You will be required to:

  • Keep witnesses updated throughout the prosecution process by providing information and support.
  • Ensure the attendance of witnesses at court by providing practical support, including travel arrangements, child care and other appropriate measures for those required to attend.
  • Undertake initial witness contact by telephone and maintain regular direct contact to provide up-to-date and relevant information.
  • Carry out appropriate needs assessment, record the results of the assessment and provide a tailored response to every victim and witnesses.
  • Maintain accurate case management records using dedicated IT systems
  • Facilitate referrals, where appropriate, to other service providers on behalf of the victim or witness.
  • Develop productive working relationships with colleagues and stakeholders, demonstrating an ability to work flexibly, using initiative where required and the ability to work within a team environment.
  • Complete administrative tasks in order to ensure the efficient management of each case.
  • Work in a fast paced environment, adhering to deadlines and delivering results through effective planning and organisation of own workload, demonstrating the ability to prioritise and manage demands, even under pressure.
  • Demonstrate the ability to respond to change in the working environment by showing a willingness to adapt and be flexible in changing circumstances, seeking advice from others when change occurs and maintaining work standards as circumstances change.
  • Have an appreciation of the importance of confidentiality and safe working practice.
  • Demonstrate a level of awareness of equality and diversity issues appropriate to this role.
  • Have excellent communication skills written and oral.
  • Bring previous experience of working within a statutory, voluntary, community, private social care or customer service environment dealing with members of the public, successfully managing conflict.
  • Provide assistance to other Voice teams upon reasonable request from management.

PERSON SPECIFICATION

Essential Criteria

Please provide a supporting statement (click here for the supporting statement template) setting out how you meet the following criteria, providing specific examples for the criteria in bold and marked (SS)

Your supporting statement will be assessed for your suitability for interview.

Please also provide a copy of your current CV.

  1. Experience of working in a fast paced environment, adhering to deadlines and delivering results through effective planning and organisation of own workload, demonstrating the ability to prioritise and manage demands, even under pressure. (SS)
  2. Ability to cope with a demanding working environment and issues of a sensitive nature. (SS)
  3. Excellent verbal and written communication skills demonstrating an ability to confidently relate to a broad spectrum of people in a tactful and sensitive manner.
  4. Previous experience of working within a Customer Service environment dealing with members of the public, successfully managing conflict, difficult and sensitive situations. (SS)
  5. Experience of diverse team working, demonstrated by an understanding how own objectives fit into team objectives. Builds effective working relationships with a flexible attitude to team roles.
  6. Previous experience of administration, with the proven ability to maintain a high level of accuracy and attention to detail. (SS)
  7. Demonstrates sound problem solving skills and ability to make appropriate judgments and decisions, offering practical ideas and innovative solutions but, knowing when to refer upwards for a decision.
  8. Demonstrate the ability to respond to change in the working environment by showing a willingness to adapt and be flexible in changing circumstances. (SS)

Desired Criteria

  • You will come with both an understanding and passion for supporting victims, witnesses or other vulnerable client groups.
  • Have an understanding of the impact of crime, with knowledge of the Criminal Justice System and relevant local agencies and resource.

Qualifications / Education;

  • GCSE grades A-C Math’s & English ( or equivalent)
  • Good knowledge and experience of IT based computer applications.

Travel

Travel may occasionally be required

Unsocial Hours

Able to work flexibly including evenings and weekends.

Note:

The job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work.  In the interests of effective working major tasks may be reviewed from time to time to reflect changing needs and circumstances.  Such reviews and other consequential changes will be carried out in consultation with the post holder.  The post holder will be also required to carry out such other duties as may be determined from time to time to be within the general scope of the post.

Please note all applicants must have been resident in the U.K for 3 years prior to applying.

Conditions of Service:

The annual leave entitlement is 23 days with an additional 5 days after 5 years continuous service.

Currently staff are working remotely, with the expectation of returning to the office 3 days a week and working from home 2 days.  Whilst the core base of work is clearly stated in this job description there may be occasions when flexibility is required to cover staff (leave or illness), or high caseloads, at another base in Northamptonshire.

Apply Now

  • Ideally you should have no criminal record, however, some minor offences may not exclude you from applying for this position.
  • Please list qualifications below:
  • Max. file size: 8 MB.
    *Please check the top of this page for a Supporting Statement template to use* Please attach a supporting statement of no more than 2000 words providing evidence of your experience, knowledge, skills and abilities. You will be required to provide full, clear and specific examples to demonstrate how you meet the criteria. Please number your responses to make it clear which criteria you are evidencing in accordance with the job specification. Criteria which needs to be demonstrated in your supporting statement is marked above (SS). Please note that it is the examples you provide in the supporting statement that will determine your suitability for invitation to interview and will contribute to our overall assessment of your suitability for the role. Please ensure that all files are 4mb or less.
  • Max. file size: 8 MB.
    Please ensure that all files are 4mb or less.