Vacancy – Support Worker


Job Title:  Support Worker

Salary: £21,837 to £24,156 (Scale 4)

Reporting to: Team Leader

Place of work: Warwick House, Northampton

Hours: 37 hours per week

Job Duration: Fixed term contract up to 12 months

Closing Date: 06/07/2022

Interviews: 13/07/2022

When applying for this role, please be aware that we cannot accept applications without a supporting statement. Please click on the link below for the supporting statement:

Are you passionate about making a difference?

VOICE for Victims and Witnesses is transforming services in Northamptonshire to become a visionary one-stop-shop for practical and emotional support, helping victims and witnesses cope and recover from the impact of crime.  Voice has access to a wide network of local and national services and provides a single point of contact for the residents of Northamptonshire to help guide them to appropriate support that best meets their individual needs. The victim is at the centre of everything we do, and we work to provide a wide range of short and long-term support, either through Voice’s own services or through accredited third sector providers, local statutory and community services.

Main Duties

  1. As a support worker on the Introduction and Case Management Team your role is key in providing information and emotional support. You will undertake initial victim contact by   telephone or preferred contact method to improve and maintain rates of successful direct          contact made and provide up-to-date and relevant information to victims. You will carry out           individual needs assessment, record the results of the assessment and provide a tailored          response to every victim and witness.
  2. Facilitate the delivery of identified needs by referral on to another appropriate service on behalf of the victim or witness using agreed processes, or by directing referrals to an            appropriate colleague.
  3. Contribute towards risk assessment processes and use safe contact methods with all victims and witnesses, respecting confidentiality, following agreed processes for contacting victims of sexual violence, domestic abuse and young people and children.
  4. Record all contacts with clients securely and accurately, in accordance with procedures for monitoring and evaluation purposes.
  5. Develop productive working relationships with colleagues and stakeholders. Be flexible, assisting with colleague’s work in absence, take ownership of queries and issues and manage successful resolutions.

Generic responsibilities

  • Develop a culture and systems that promote equality and value diversity
  • Promote a health and safety culture within the workplace
  • Manage personal resources and own professional development
  • Support business awareness raising events
  • Maintaining records in accordance with Data Protection legislation.
  • Undertake other activities as required


Travel may occasionally be required.

Working Hours

Able to work flexibly including evenings and weekends.

The working pattern for this role runs on a 3-week shift pattern working mixed shifts between the hours of 8am – 8pm Monday to Friday and 9am-5pm Saturdays on a rotational basis or adhoc basis where business need requires.


Person Specification:

Knowledge and Experience


  1. Previous experience of working within a statutory, voluntary, community, private social care or customer service environment dealing with members of the public, successfully managing    conflict, difficult and sensitive situations. Demonstrable ability to influence people, whilst           remaining professional and impartial. (SS)
  2. Experience of working in a fast-paced environment, adhering to deadlines and delivering results through effective planning and organisation of own workload, demonstrating the     ability to prioritise and manage demands, even under pressure.
  3. Demonstrate the ability to respond to change in the working environment by showing a willingness to adapt and be flexible in changing circumstances, seeking advice from others when change occurs and maintaining work standards as circumstances change. (SS)
  4. Appreciation of the importance of confidentiality and safe working practice. (SS)
  5. Ability to demonstrate level of awareness of equality and diversity issues appropriate to this role. (SS)


  1. Understanding of the impact of crime, with knowledge of the Criminal Justice System and relevant local agencies and resources.

Skills and abilities


  1. Excellent verbal and written communication skills demonstrating an ability to confidently relate to a broad spectrum of people in a tactful and sensitive manner.  To demonstrate        empathy and control own emotions. (SS)
  2. Good knowledge and experience with Windows based computer applications within a working environment.
  3. Able to work flexibly, including some evenings and weekends
  4. Experience of diverse team working, demonstrated by an understanding how own objectives fit into team objectives. Builds effective working relationships with a flexible attitude to team roles.


  1. Promote the interests and values of Voice
  2. Demonstrates sound problem-solving skills and ability to make appropriate judgments and decisions, offering practical ideas and innovative solutions but, knowing when to refer     upwards for a decision
  3. Knowledge of Force and Partner Agency IT systems

(SS): Required information for Supporting Statement


The job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work.  In the interests of effective working major tasks may be reviewed from time to time to reflect changing needs and circumstances.  Such reviews and other consequential changes will be carried out in consultation with the post holder.  The post holder will be also required to carry out such other duties as may be determined from time to time to be within the general scope of the post.

Please note all applicants must have been resident in the U.K for 3 years prior to applying.


The appointment will be full time and subject to the conditions of service of Voice for Victims and Witnesses Ltd.

The annual leave entitlement is 24 days with an additional 5 days after 5 years continuous service.

Whilst the core base of work is clearly stated in this job description there may be occasions when flexibility is required to cover staff (leave or illness), or high caseloads, at another base in Northamptonshire. Currently staff are flexible working that will involve some days of working remotely and others within the office.

Please read carefully before applying for this role

When applying for this role, please be aware that we cannot accept applications without a supporting statement. The supporting statement details key questions that will help with your application and please give examples that match as closely as possible. 

  • You can find this by clicking here. 

Apply Now

  • Ideally you should have no criminal record, however, some minor offences may not exclude you from applying for this position.
  • Please list qualifications below:
  • Max. file size: 8 MB.
    *Please check the top of this page for a Supporting Statement template to use* Please attach a supporting statement of no more than 2000 words providing evidence of your experience, knowledge, skills and abilities. You will be required to provide full, clear and specific examples to demonstrate how you meet the criteria. Please number your responses to make it clear which criteria you are evidencing in accordance with the job specification. Criteria which needs to be demonstrated in your supporting statement is marked above (SS). Please note that it is the examples you provide in the supporting statement that will determine your suitability for invitation to interview and will contribute to our overall assessment of your suitability for the role. Please ensure that all files are 4mb or less.
  • Max. file size: 8 MB.
    Please ensure that all files are 4mb or less.